This Privacy Policy explains how ZIVOXA (“ZIVOXA”, “we”, “us”, “our”) handles personal information when you use our website, mobile applications, and related services (together, the “Service”). ZIVOXA is India’s creator and influencer marketplace — businesses discover creators, and both sides may chat and collaborate through the platform.

By creating an account or otherwise using the Service, you acknowledge this Policy. If you do not agree, please do not use ZIVOXA.

1. Who we are

ZIVOXA operates the Service available at zivoxa.in and via the ZIVOXA mobile apps. For privacy and grievance requests, see Contact / Grievance.

2. Scope

This Policy applies to:

Business / brand users (“Users”)
Creator / influencer users (“Creators”)
Visitors who browse public marketplace pages without signing in

It does not govern how brands and creators handle each other’s data outside ZIVOXA (for example, on WhatsApp or email after they exchange contacts). Those parties are responsible for their own compliance.

3. Data we collect

3.1 Account & identity

Email address, password (stored hashed), phone number
Account role (business or creator), verification status
Business profile fields (company name, contact name, business type, website, city/state, about, photo)
Creator profile fields (name, username, bio, niche, categories, gender, languages, city, portfolio, social links and follower counts you provide, availability, pricing cues, and similar marketplace information)

3.2 Communications

In-app chat messages, media you send, reply metadata, read receipts where enabled
Support tickets and help-centre messages you submit
Official / broadcast notices we send to your account

3.3 Marketplace activity

Searches, filters, saves/bookmarks, profile views (including counts shown to creators)
Ratings and reviews you submit or receive
Reports, blocks, and moderation actions

3.4 Payments & monetization

Payment status for listing fees, boosts/featured placements, and other in-app purchases processed via payment partners (e.g. Razorpay)
For Creators in monetize / withdrawal flows: legal name, payout details, tax acknowledgements, and related application data you submit
Transaction references, amounts, timestamps, and gateway status (not full card numbers — those are handled by the payment provider)

3.5 Device & technical data

IP address, approximate location derived from IP (coarse), device/app version, OS
Logs for security, abuse prevention, crash diagnosis, and performance
Push notification tokens (if you enable notifications)
Cookies and similar technologies on the website — see our Cookie Policy

3.6 Information from you about others

If you upload content that includes third parties (e.g. portfolio photos), you confirm you have the rights and consents needed to share that content on ZIVOXA.

4. How we use data

We use personal data to:

Create and secure accounts, verify email/phone where applicable
Operate discovery, search, personalization, and “related creators” features
Enable chat, notifications, ratings, saves, and support
Process listing payments, boosts, monetize applications, and withdrawals
Moderate content, investigate abuse, enforce our Terms and Community Guidelines
Improve product quality, prevent fraud, and meet legal or regulatory obligations
Send service emails (security, payments, account status). Marketing emails only where allowed and with opt-out where required

5. Public vs private information

Public / marketplace-visible (may appear to visitors and logged-in users): creator display name, username, city, niche/categories, platforms, portfolio, verification/ featured badges, ratings summaries, and similar teaser profile data.

Not shown on public teaser pages: phone, WhatsApp, and email contact fields that Creators mark private; full chat history; payment instruments; government IDs or bank details submitted for payouts.

Messaging and certain profile details require an authenticated account. Do not scrape or attempt to harvest private contact data — see our Terms.

We may share data with:

Other users — as needed for marketplace and chat (e.g. your profile to someone you message; messages to conversation participants)
Service providers — hosting, databases, email, push, analytics, customer support tooling, content delivery, under appropriate confidentiality
Payment providers — to process fees and payouts (they process payment credentials under their own policies)
Authorities — when required by law, court order, or to protect rights, safety, and security
Business transfers — in connection with a merger, acquisition, or asset sale, with notice where required

We do not sell your personal information as a product.

7. Payments

Card, UPI, and net-banking data are typically collected and processed by our payment gateway partners. ZIVOXA receives confirmation, order/payment IDs, and status needed to activate listing, boosts, or record payouts. See also our Refund Policy and Creator Terms.

8. Retention & security

We retain account and transaction data for as long as your account is active and thereafter as needed for disputes, legal compliance, tax, and fraud prevention. Chat and support content may be retained for safety and operational reasons subject to product settings and law.

We use reasonable technical and organisational measures (access controls, encryption in transit, hashed passwords). No method of transmission or storage is 100% secure.

9. Your rights (India)

Subject to applicable law, you may request to:

Access or correct certain personal data in your profile settings
Delete your account (30-day recovery, then personal data is removed; subject to pending payments, disputes, or legal holds)
Withdraw consents where processing is consent-based
Raise a privacy or grievance complaint via Contact / Grievance

We may need to verify your identity before fulfilling requests. Some data must be retained where the law requires.

10. Children

ZIVOXA is intended for users 18 years of age or older. We do not knowingly collect personal data from children. If you believe a minor has created an account, contact us to request removal.

11. Changes

We may update this Policy from time to time. The “Last updated” date will change, and material updates may be notified in-app or by email. Continued use after the effective date means you accept the updated Policy.

12. Contact

Privacy questions: privacy@zivoxa.in
Grievance / escalation: see Contact / Grievance

Privacy Policy