This Account Deletion Policy explains how you can delete a ZIVOXA account, what happens during the 30-day recovery window, and how personal data is handled afterwards. It should be read with our Privacy Policy and Terms of Service.
To start deletion now: Delete your ZIVOXA account.
1. Overview
You can request deletion from the ZIVOXA website. We do not remove the account instantly. Deletion is scheduled: your profile is hidden immediately, and you have 30 days to sign in and keep the account. After that window we remove personal data and anonymise public listings.
2. Who can delete
- Creators, brands / businesses, and pending (incomplete) accounts
- You must be signed in and confirm with your password
- Admin staff accounts cannot be deleted from this flow
If you cannot sign in, contact support@zivoxa.in from the email on the account so we can verify identity.
3. How to request deletion
- Open zivoxa.in/delete-account (also linked from Settings after you sign in).
- Sign in if you are not already signed in.
- Read the summary of what will happen, then confirm with your password.
- You will be signed out. The 30-day recovery window starts immediately.
You can also start from Settings → Delete account after logging in.
4. What happens immediately
- Your public creator or business listing is hidden from search and marketplace pages
- You cannot use the rest of the product until you recover the account
- The account is marked for deletion; it is not permanently erased yet
5. 30-day recovery
For 30 days after you request deletion, you can keep the account by signing in at zivoxa.in/login with the same email and password.
Login succeeds, then we show a confirmation page. You must choose Keep my account to cancel deletion. If you sign in and choose to continue deleting (or do nothing), the schedule stays in place.
If someone tries to register the same email during this window, we will ask them to sign in to recover the existing account instead.
6. After 30 days
If you do not cancel deletion within 30 days, we permanently process the account:
- Personal data such as email, phone, photos, bio, social links, and KYC / payout details is removed or replaced
- Public listings are anonymised (display name becomes “Deleted user”; the original username is freed)
- Chat history with the other party is kept so their inbox is not broken; you appear as “Deleted user”
- The original email can be used to create a new ZIVOXA account
This step cannot be reversed.
7. What we may retain
Some records may be kept where the law, payments, tax, fraud prevention, or dispute handling requires it — for example listing or withdrawal transaction IDs, or safety reports. We do not keep your profile live on the marketplace after the 30-day window. See also Privacy Policy — Retention and Refund Policy.
8. Mobile apps
Google Play and the App Store require a web URL where you can request deletion without using the app. That URL is this page, and the request form is zivoxa.in/delete-account. You can complete the same flow from a browser on any device.
9. Changes
We may update this Policy from time to time. The “Last updated” date will change. Material updates may be notified in-app or by email.
10. Contact
Account deletion questions: support@zivoxa.in
Privacy: privacy@zivoxa.in
Grievance: Contact / Grievance