ZIVOXA

Legal

Contact & Grievance

Support, partnerships, and formal grievance redressal — last updated 29 August 2026

We’re here to help with product issues, billing questions, and formal complaints. For fastest account-specific help, use in-app Help after signing in so we can verify your identity.

1. Product support

  • Login, profile, search, and chat issues
  • Listing payment / boost activation problems
  • Monetize application or withdrawal status
  • Bug reports and feature questions

In-app: open Help / Support and create a ticket.
Email: support@zivoxa.in

We aim to first-respond within 2 business days for ordinary support tickets.

2. Contact channels

Website: https://zivoxa.in

3. Grievance officer (India)

In accordance with the Information Technology Act, 2000 and applicable rules (including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended), users may escalate unresolved complaints to our Grievance Officer:

  • Designation: Grievance Officer, ZIVOXA
  • Email: grievance@zivoxa.in
  • Postal: Grievance Officer, ZIVOXA — India. Full registered office address available on request at the grievance email for formal notices.

4. How grievances work

  1. First try in-app support or the relevant email above with your registered email, username, and a clear description.
  2. If unresolved, email grievance@zivoxa.in with subject line “Grievance – [short topic]”, including prior ticket IDs.
  3. We acknowledge grievances within 24–48 hours on business days where practicable, and aim to resolve within the timelines required under applicable rules (commonly up to 15 days from receipt for many intermediary grievance matters, subject to complexity and law).

Abusive, threatening, or spam grievance mails may be disregarded. We may ask for ID verification before acting on account-related requests.

5. Partnerships & press

Brand partnerships, agency programmes, and press: hello@zivoxa.in

6. Safety emergencies

If you believe someone is in immediate physical danger, contact local emergency services first. Then notify safety@zivoxa.in with relevant ZIVOXA usernames so we can review account-level action.

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